• Legal Terms
  • Terms and Conditions

By using Beamlive SA’s services, you agree to our terms and conditions. These include policies on cancellations, refunds, and data privacy. For comprehensive details, visit our Terms and Conditions Page.

  • Governing Laws and Jurisdiction

Beamlive SA operates under the jurisdiction of South African law. Any disputes will be resolved in the courts of Gauteng, South Africa.

  • Privacy Policy

We are committed to protecting your privacy. Our platform collects only essential data required to deliver services and enhance user experiences. Personal information is securely stored and never shared without consent. For full details, visit our Privacy Policy Page.

  • Delivery Policy
  • Digital tickets are delivered instantly via email and the Beamlive SA platform upon successful payment. For logistics services, goods are tracked and updated in real-time through our AI system. Delivery timelines will be confirmed at the time of booking.
  • Return Policy

Returns apply to logistics services in cases of incorrect delivery or damaged goods. Claims must be submitted within 48 hours of delivery. Contact our support team for assistance at support@beamlivesa.co.za

  • Refunds and Cancellations – SafeRides
  1. General Principles

1.1 Payments for rides and deliveries are processed at the time of booking or service fulfilment.

1.2 Refunds are processed back to the original payment method used.

1.3 Depending on the customer’s bank, refunds may take 3–10 business days to reflect.

1.4 SafeRides reserves the right to decline a refund request where the service was rendered as agreed or where there is evidence of misuse or fraud.

  1. Passenger Ride Cancellation & Refunds

2.1 Free Cancellation Window

A passenger may cancel a ride within 2 minutes of placing a booking at no cost, provided a driver has not yet arrived at the pickup location.

2.2 Cancellation Fees

A cancellation fee may apply in the following situations:

  • The driver has already accepted and is en route to the pickup location.
  • The driver has arrived at the pickup location.
  • The passenger cancels after the free cancellation window.
  • The passenger is a “no-show” (driver waits 5 minutes with no passenger present).

Cancellation Fee:

A fixed fee ZAR R30.00 will be charged to compensate the driver for their time and travel.

2.3 Refunds for Completed Rides

Refunds for completed rides will only be issued in the following cases:

  • The passenger was charged incorrectly due to a technical error.
  • Duplicate charges occurred.
  • The ride was not completed due to driver fault (vehicle breakdown, safety concerns, driver failed to proceed with the trip).
  • The passenger did not receive the service but was charged in error.

Refunds will not be granted when:

  • The passenger voluntarily ends the ride early.
  • Additional charges were correctly applied (tolls, wait time, route changes requested by passenger).
  • Dissatisfaction based on driver attitude or non-financial complaints (these are handled via support and may result in credits, not refunds).
  1. Delivery Cancellation & Refunds

3.1 Cancelling Before Driver Pick-Up

If a delivery is cancelled before the driver picks up the parcel, a full refund will be issued, minus any applicable booking or platform fees.

3.2 Cancelling After Pick-Up

Once a parcel has been collected by a SafeRides Delivery Driver:

  • The delivery fee becomes non-refundable, as the service has commenced.
  • The customer may only request a refund if the service cannot be completed due to driver fault or operational failure.

3.3 Refunds for Delivery Service Failures

A refund may be issued if:

  • The parcel was not delivered due to operational or driver-related issues.
  • The parcel was lost or damaged due to driver negligence (refund or compensation is processed per insurance terms, where applicable).
  • The customer was incorrectly charged due to a system error.
  • A duplicate transaction occurred.

Refunds will not apply where:

  • Incorrect address was provided by the customer.
  • The recipient was unavailable to receive the parcel (re-delivery fees may apply).
  • Package contents were prohibited, poorly packaged, or misdeclared by the sender.
  1. Dispute Resolution Process

Customers can dispute a charge or request a refund by contacting:

support@beamlivesa.co.za

Phone: +27 10 023 7108

All refund or cancellation disputes must include:

  • Booking ID / Ride ID / Delivery ID
  • Reason for the request
  • Any supporting evidence (images, screenshots, timestamps, etc.)
  • SafeRides will review and respond within 48 hours.
  1. Non-Refundable Cases

Refunds will not be issued for:

  • Situations outside SafeRides’ control (traffic delays, weather, road closures).
  • Customer mistakes (wrong pickup/drop-off pin, wrong parcel details).
  • Change of mind after service has started.
  • Behavioural issues or discomfort unless accompanied by a valid service failure.
  1. Policy Updates

SafeRides reserves the right to update or amend this policy at any time. Any changes will be published on our website and will apply only to future transactions.

  • Refunds and Cancellations – Digital Tickets
  1. Introduction

This Ticketing Refund & Cancellation Policy governs all bookings, ticket purchases, cancellations, and refund requests processed through BeamLive SA for bus and passenger transportation services.

By purchasing a ticket on the BeamLive platform, customers agree to the terms outlined below.

  1. General Principles

2.1 Payment Timing: All ticket payments are processed immediately upon purchase.

2.2 Refund Method: Approved refunds will only be processed back to the original method of payment.

2.3 Refund Timelines: Depending on the customer’s bank, refunds may take 3–10 business days to reflect.

2.4 Operator Policies: Individual bus operators may have their own cancellation rules. Where applicable, BeamLive will apply the operator’s policy.

2.5 Right to Decline: BeamLive may decline a refund request where the ticket has already been used, partially used, scanned, or where misuse or fraud is evident.

  1. Ticket Cancellations

 

3.1 Free Cancellation Window (Where Enabled)

If permitted by the specific bus operator, customers may cancel a ticket within 15 minutes of purchase at no cost.

This applies only if the scheduled departure time has not passed.

 

3.2 Cancellations Before Departure

A cancellation fee may apply depending on the operator’s terms.

Refund eligibility is subject to:

  • The ticket not being used or scanned.
  • The cancellation request being lodged before the scheduled departure time.
  • The operator allowing cancellations for the selected route.

BeamLive will process the refund only after receiving confirmation from the operator.

 

3.3 No Refund After Departure

Tickets cannot be refunded after the bus has departed, regardless of whether the passenger boarded.

This includes:

  • Late arrival by the passenger
  • Missed departure
  • Change of travel plans after the departure time
  1. Operator-Initiated Changes & Cancellations

 

4.1 Trip Cancellation

If a bus operator cancels a scheduled trip, customers are entitled to:

  • A full refund, or
  • A free rebooking on the next available service

BeamLive will notify affected passengers via SMS, email, or in-app alerts.

4.2 Significant Schedule Changes

A customer may request a refund, regardless of the operator’s standard policy, if:

  • The scheduled departure is delayed by more than 2 hours, OR
  • The departure time is changed to one the passenger cannot reasonably attend

BeamLive will support the customer in securing the refund from the operator.

  1. Incorrect Bookings

Refunds may be issued if the ticket was booked incorrectly due to:

  • A technical error on the BeamLive platform
  • Duplicate charges
  • System failure leading to incorrect date, time, or route assignment

Refunds will not be granted for:

  • Passenger input errors (wrong date, wrong route, incorrect passenger details)
  • Change of mind or voluntary cancellation outside allowed windows
  1. Non-Refundable Cases

Refunds will not be issued where:

  • The ticket was scanned, partially used, or marked as travelled
  • The passenger arrived late or missed the bus
  • The operator explicitly prohibits refunds for the ticket type purchased
  • The request is made after the scheduled departure
  • The customer provides incorrect trip details during booking
  • Travel disruptions occur due to weather, road closures, strikes, or events outside BeamLive’s control
  1. Dispute Resolution Process

Customers may request assistance or dispute a charge by contacting:

 support@beamlivesa.co.za

 +27 10 023 7108

A valid dispute request must include:

  • Ticket number / Booking reference
  • Date and route of travel
  • Reason for the request
  • Any supporting documents (screenshots, receipts, proof of operator cancellation, etc.)

BeamLive will review and respond within 48 hours, and coordinate with the relevant operator where required.

  1. Policy Amendments

BeamLive SA reserves the right to amend or update this policy at any time.

Any changes will be published on the BeamLive website and will apply only to future transactions made after the new effective date.